IEEE Client Services Team
The IEEE Client Services team helps your organization promote your subscription to the IEEE Xplore digital library with:
- Lively, customized learning opportunities
- In-depth training to help users master searching best practices
- Increased awareness and usage through free, on-site workshops or online webinars
Email training@ieee.org to contact the IEEE Client Services team to schedule IEEE Xplore training and promotion for your organization.
IEEE Xplore Training
Search faster with better results by learning more about the powerful features of IEEE Xplore.
Promote Your Subscription
Access resources and learn about Client Services programs to help raise awareness and increase usage of IEEE Xplore.
Meet the IEEE Client Services Team
The IEEE Client Services team provides IEEE Xplore digital library training and promotional materials. The team works with institutions and individuals who subscribe to IEEE Xplore digital library subscription products to raise awareness of IEEE and increase usage.
 | Rachel Berrington, MLS Director, IEEE Client Services Rachel is the Director of IEEE Client Services, a team of international information professionals responsible for global customer outreach, awareness, and training programs for the IEEE Xplore Digital Library and other IEEE subscription products. Prior to joining IEEE, she was Corporate Librarian for Mentor Graphics. Rachel was President of the Oregon Chapter of the Special Libraries Association for 2002–2003. |
 | Jalyn Kelley, MLIS IEEE University Partnership Program (UPP) Senior Manager Select universities in the US Jalyn works closely with students, librarians, and faculty at select top engineering schools. Jalyn has been with IEEE since 2008. Prior to joining IEEE, Jalyn was a Research Analyst at Computer Sciences Corporation (CSC) and News Researcher at the San Antonio Express-News. Jalyn is active in the Engineering Libraries Division (ELD) of American Society for Engineering Education (ASEE) and is a past President of the Texas Chapter of the Special Libraries Association (SLA). |
Asia/Africa/Middle East
 | Alex Liu, MIS Manager, Client Services, Asia Southeast Asia (see below for specific countries) Alex works with IEEE customers in Australia, Fiji, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam, and Brunei. He also manages Client Services Managers based in Asia and supports their services to customers throughout the region. Alex was an academic librarian from National University of Singapore libraries, with 9 years of experience in various functional areas, including reference services, digital resources, user education, and reference management. Prior to joining IEEE, he worked in the Corporate Records and Information Services division at Economic Development Board, a statutory board of the Government of Singapore, providing market research and monitoring services for the organization. Alex holds a Master's degree in Information Studies from Nanyang Technological University. |
 | Dan He, BS, MEd IEEE Client Services Manager Dan has been engaged in the scientific research information service industry since 2016. Prior to joining IEEE, Dan, as the product & training supervisor of iGroup China, has already cooperated with IEEE to provide customers with training and other professional support services. She holds a Bachelor's degree in Applied Psychology from Southwest University and a Master's degree in Applied Psychology from Capital University of Physical Education and Sports. |
 | Dhanukumar Pattanashetti, BE, MLISc, PhD IEEE Client Services and University Partnership Program Manager Sri Lanka; West and South India; Indian Institute of Science Bangalore Dhanu works with customers in Southern and Western regions in India and Sri Lanka. He manages the University Partnership Program for the region. Prior to joining IEEE, Dhanu was working with Thomson Reuters, PES Institute of Technology and Accenture. He has also served on the Editorial Committee of the Asian Chapter of the Special Libraries Association. He has a PhD in Library and Information Science from University of Mysore; Master's degree in Library and Information Science and a bachelor's degree in Engineering. |
 | Ranbir S Sedhey, BSc-CA, MBA - Entrepreneurship & Leadership IEEE Client Services and University Partnership Program Manager India; Bangladesh; Middle East (Asia); Africa; Indian Institute of Technology Kharagpur Ranbir works with IEEE customers in North, East, and Central India, Bangladesh, Middle East (Asia), and Africa. Ranbir has over thirteen years' experience in the information industry, holding positions at Educomp, Edukonnect, and HCL Learning. Prior to joining IEEE, Ranbir was senior manager of client engagement at Global Information Systems Technology and lead a team of professionals who trained end users on various publisher products and a team who provided customer technical support. He has a Bachelor's degree in Computer Applications and a Master's degree in Entrepreneurship & Leadership from Amity University, Noida. |
Europe
 | Eszter Lukács, Magister, Linguistics IEEE Client Services and University Partnership Program Manager Europe (see below for specific countries) Eszter Lukács works with IEEE customers located in the following countries in Europe: Austria, Croatia, Cyprus, Czech Republic, Germany, Greece, Hungary, Israel, Italy, Kazakhstan, Latvia, Lithuania, Malta, Poland, Romania, Russia, Slovakia, Slovenia, Switzerland, and Turkey. Eszter has worked in the information industry since 2003 and joined IEEE in 2013 from EBSCO, where she worked as account manager. Eszter gained her Magister degree in Linguistics from the Humboldt-Universität zu Berlin; she speaks German, English, and Hungarian and is based in Berlin, Germany. |
 | Quinn Lockhart IEEE Client Services Manager Europe and UK (see below for specific countries) Quinn works with IEEE customers in England, Scotland, Ireland, Wales, Portugal, Spain, France, Netherlands, Belgium, Denmark, Estonia, Finland, Iceland, Luxembourg, Norway, and Sweden. Quinn has a strong background in academic STEM librarianship with a focus on research and instruction. They have presented on various conference topics such as humanizing online learning, using GenAI as a research tool, and creating a chatbot for virtual research services. Before joining IEEE, Quinn worked as a Research and Instruction Librarian at New Jersey Institute of Technology. They hold a bachelor's degree in Cognitive Neuroscience from Hampshire College, and a masters degree in Library and Information Science from Simmons University. They are based in New Jersey, USA. |
North America
 | Paul Henriques, MLIS IEEE Client Services and University Partnership Program Manager Virginia and Washington, DC, US Government, Inside Sales Paul came to IEEE from the US Patent and Trademark Office, where he was a Patent Searcher in the Business Methods division. Previously, he was a Research Librarian at the United States Postal Service Headquarters. He holds a bachelor's degree in Communications from George Mason University and a master's degree in Library and Information Science from Simmons University. |
 | Tom Jevec, MLIS IEEE Client Services Manager AZ, CA, CO, HI, ID, KS, MT, NE, NV, NM, ND, OR, SD, UT, WA, WY, and western Canada Tom works with IEEE customers located in the western United States and Canada. Tom has been in the information industry for over 30 years, working in academic, research, and corporate settings. He has extensive experience across the information and research ecosystem, with a strong background in both client facing roles and information product development. Tom came to IEEE from Nokia Bell Labs and he holds a Master of Science in Information & Library Science from The University of Kentucky. |
 | Brian Ryckman, MLIS, MS Instructional Design IEEE Client Services Manager AL, AR, IA, IL, IN, KY, LA, MI, MN, MO, MS, OK, TN, TX, WI, and eastern Canada Brian works with IEEE customers located in the central United States and parts of Canada. Brian worked as an academic librarian for 18 years at universities in Michigan, Florida, and New Hampshire, with interests in information literacy, scholarly communication, and collection development. In his previous positions, Brian supported students and faculty in Engineering, Computer Science, and other STEM disciplines. He holds a Master's degree in Library and Information Science from Wayne State University and a Master's degree in Information Technology with a concentration in Instructional Design and Development from Nova Southeastern University. |
 | Alexandra Plante, MI, MA IEEE Client Services Manager CT, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, OH, PA, RI, SC, VA, WV, and VT Alex works with IEEE customers located in the eastern United States. Alex has been an academic librarian for 8 years. Prior to working in libraries, she worked in the advertising technology space as an account manager providing product training to clients and sales teams. Alex comes to IEEE from National University, but has previously worked at Rutgers University and Princeton Theological Seminary. She earned a Master of Information from Rutgers University School of Communication and Information and a Master of Arts from Fordham University. |
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