This document was developed to assist users of ISO/IEC/IEEE 15288:2015 or ISO/IEC/IEEE 12207 to acquire or supply information for users as part of the system or life cycle processes. It defines the documentation process from the acquirer's standpoint and the supplier's standpoint. This document covers the requirements for information items used in the acquisition of user documentation products: the acquisition plan, document specification, statement of work, request for proposals, and the proposal. It provides an overview of the information management processes which may require acquisition and supply of system or software user documentation products and services. It addresses the preparation of requirements for user documentation. These requirements are central to the user documentation specification and statement of work. It includes requirements for primary document outputs of the acquisition and supply process: the request for proposal and the proposal for user documentation produc...

This document supports the interest of system users in having consistent, complete, accurate, and usable information. It addresses both available approaches to standardization: a) process standards, which specify the way that information products are to be acquired and supplied; and b) information product standards, which specify the characteristics and functional requirements of the information. As defined in ISO/IEC/IEEE 12207 and ISO/IEC/IEEE 15288:2015, the acquisition and supply activities make up the agreement processes of the software or system life cycle. Acquisition and supply of information for users and related services are specializations of those processes. Such services can be acquired and supplied for any part of the information management process, such as the following: — information management; — information design and development; — information editing and review coordination; — information testing, particularly usability testing; — information production and packagin...